To help you when navigating new territory and making design choices

A growing collection of resources and tools to use and stimulate thinking: made by the people at Questo, and others whom we recommend.

Made by our people

Changing your own workscape

Making and leading change

Stories of making change

  • Managing change as a designed user experience Audio and slides from conference presentation by Helen Palmer to UX Australia 2011.
  • ‘Making change work: Engaging an educational community in adopting tablet-based teaching and learning’ Conference paper co-authored by Helen Palmer for presentation at GlobalLearn Asia Pacific 2011 (Due to conference copyright restrictions, contact us to request a copy.)
  • Recipe for making change A short guide for change enablers seeking a creative way to engage users during a Go-Live period.

Design for Change and Changing Experiences

Design for Learning and Learning Experiences

Kindness at work

Creative Commons License

Except where noted, the above content is licenced to Questo under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.


Made by others

Making and leading change

  • Organisational Culture Cards Tool for facilitating conversations around the culture you have and the culture you desire.
  • Culture Map Design tool for assessing, map and designing cultures in organisations.
  • Nudge Book by Richard Thaler & Cass Sunstein on ‘decision architecture’ that can nudge people towards best decisions.
  • Leadership and the New Science: Discovering order in a chaotic world Book by Margaret Wheatley on “how the new science radically alters our understanding of the world, and how it can teach us to live and work well together in these chaotic times.”
  • A Leader’s Framework for Decision Making Article by Dave Snowden & Mary Boone about “the Cynefin framework, which allows executives to see things from new viewpoints, assimilate complex concepts, and address real-world problems and opportunities.”


Emotional intelligence

Future of work

  • Future of Work Research Insights and advice from Lynda Gratton, researcher and commentator on the future of work, and the interface between people and organisations