To help you when navigating new territory and making design choices for learning and workscape change
A collection of resources and tools to use and stimulate thinking: made by the people at Questo, and others whom we recommend.
Simply reading an article, trying a new technique or watching a video can be a full meaningful self-directed learning experience. These resources cover a range of knowledge areas in which we are subject-matter-experts. We enthusiastically encourage you to pick from this buffet and enjoy the simplest of learning experiences.
Made by our people
Design for Learning Experiences
- Learning Event Canvas A tool for capturing and exploring initial thoughts of the design of a Learning Event.
- Learning Design Principles An explanation about Principles and Heuristics to apply in the design and delivery of Learning Events.
Practices for Effectiveness
Team practices (incorporating some individual practices too)
- Team Activities Collection A collection of short activities that can be done with a team for fun and strengthening team bonds.
- Hope-Trust-Compassion-Stability Key Factors for Teams A collection of all Hope-Trust-Compassion-Stability resources in one page including video explanation. Get familiar with the concept and how to apply for improving team experiences.
- Strategies for kindness at work A list of suggestions for mixing kindness with work; for when you want kindness to be ‘how you work’ as a team and organisation.
- Self unLimited™ for Teams A collection of learning options to learn self-management practices as a team.
Individual practices
- Self unLimited™ An approach to self-management and self-leadership for personal workscape .
- Writing Better Emails Tips and advice for improving the quality of the emails you write so they are better for your readers, and you get the action/response you seek.
- Digital Notetaking and using MS OneNote™ A look into note-taking activities. Plus features of value in MS OneNote to support those activities and rules-of-thumb for structuring and organising notes.
Making and leading change
For Team Leaders and other change agents:
- Caring for People in Change (PDF) Ideas for keeping your team healthy and supported during change activity.
- Circles of Control, Influence and Concern (PDF) A poster to remind and prompt better choices about how to respond to difficult situations.
- Hope, Trust, Compassion & Stability Aspects of Change (PDF) A poster to remind about key factors in designing change experiences for people.
- Managing your team through change (PDF) A short guide for Managers and Team Leaders when dealing with organisational change initiatives. What to know and consider in making your decisions.
- Using Awareness-Buyin-Ownership (ABO) model to underpin change design (PDF) Reference chart for designing engagement activities through three phases of understanding and behaviour.
For Organisational Change Management Practitioners:
- Using Awareness-Buyin-Ownership (ABO) model to underpin change design (PDF) Reference chart for designing engagement activities through three phases of understanding and behaviour.
- Change Impact Assessment Technique A how-to guide about assessing change impacts for insight for planning appropriate changing activities.
- Stakeholder Analysis Technique A how-to guide about understanding multiple stakeholders to design better engagement for all.
- Stakeholder Group Profile Canvas A visualisation tool for capturing insight and understanding about a group of stakeholders asked to change.
- Managing change as a designed user experience An inspirational approach to managing change from a real case study. Audio and slides from conference presentation by Helen Palmer to UX Australia 2011.
Design for Experiences of Changing
- Change Design Principle Cards Explanation about and purchase options for unique cards created by Questo. For stimulating meaningful conversations about designing change experiences.
- Principles-at-a-Glance Poster Two A3 size posters (PDF) showing all the Principles in Card Set 1 and 2.
- Bingo Activity for Change Design Principles Cards Instructions and sheets for doing a Bingo activity to get familiar with Change Design Principles.
- Affecting the Key Factors for the Team Instructions for a team activity exploring current state of Hope-Trust-Compassion-Stability.
- Suggested Treatments for Changing Experiences (PDF) A list of different types of common human experiences that might inspire creative group experiences in change programs.
- Engagement Activity Canvas A visualisation tool for capturing design decisions for a single Engagement Activity or Event.
- Stakeholder Engagement Campaign Canvas A visualisation tool for capturing design decisions for a single Campaign of Engagement Activities.
Except where noted, the above content is licenced to Questo under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
If you got value from any these resources, your appreciation is very welcome. Tell us about how it went, and subsidise Helen’s coffee pleasure to help fuel the creation process.
Made by others
Team workscape change
Team practices
- Authenticity and wholeness Insights and advice from Brené Brown, researcher on vulnerability, courage, worthiness, and shame.
- A radical experiment in empathy Video by Sam Richards to have the experience in understanding another person’s point of view.
- Unlocking the Power of Introverts Insights and advice from Susan Cain, leader of the Quiet Revolution.
Individual practices
- Clifton Strengths Finder Online assessment tool from Gallup to help people uncover their talents.
- Interview with Helen Strengths in Uncertainty series (audio) by Emma Sharrock, The Agile Project Manager (Aug 2020).
- Ponderfy Cards A tactile tool (deck of 52 cards) by Lena Ross/#changehacks to nudge mindsets playfully in a busy world.
- Practical Emotional Intelligence Online tool to test your practical knowledge of emotions in action
- Emotion Typology Online tool to discover and explore the nuances of emotions
Leading and shaping change
Designing changes
- Culture Map Design tool for assessing, map and designing cultures in organisations.
- Empathy Map Design tool for a deep-dive into the underlying motivations of people to uncover why they are functioning the way they are.
- Nudge Book by Richard Thaler & Cass Sunstein on ‘decision architecture’ that can nudge people towards best decisions. (To be used wisely without manipulative intentions!)
Approaches to changing
- Six Principles of Persuasion Explanation and video from Dr. Robert Cialdini describing the 6 Principles of Persuasion explored in his classic book Influence.
- A Leader’s Framework for Decision Making Article by Dave Snowden & Mary Boone about “the Cynefin framework, which allows executives to see things from new viewpoints, assimilate complex concepts, and address real-world problems and opportunities.”
- Conversations of Change: A guide to implementing workplace change Book by Dr Jen Frahm. Helen was interviewed by Dr Jen and appears in Chapter 12 ‘Future of work practices and change management’.
- Hacking for Agile Change Book by Lena Ross. A must-have guide for every change leader and practitioner, with over 50 practical and proven change hacks you can apply in your change initiative on any project type and in any organisation.
- Change Management: The Essentials Book by Lena Ross. Hailed as the “bible of change management”, this is a practical and insightful guide for emerging and seasoned change professionals and leaders of change.
- Agile Change Playbook by Dr Jen Frahm and Lena Ross. 30+ agile change practices to apply regardless of the ‘change methodology’ or ‘framework’ you have in place in your organisation. Intentionally a ‘playbook’ as not all of the tools will work for you in all situations; play with them and work out which one’s suit, and which ones you might use on another initiative.