Introducing our team

Questo is a team of human-centric practitioners who share a desire for better work experiences and workplaces for people.

Our experience in change and learning in organisations is deep but not bound by rigid charts and theories. We are not fazed by disorder and uncertainty. In fact we revel in innovating with what is at hand.

Our clients include organisations, business owners, universities and local government. They choose Questo because we mix expertise and creativity to shape learning experiences that are meaningful and can adapt in making effective change.

People first

As passionate advocates for the human factor, we seek to release the talent and energy that drive sustainable change. We love those moments of delight when people are genuinely engaged and actively part of the learning experience.


Success comes from a basis of trust and integrity. We do what we say, and say what we mean. We help you explore feasible solutions, and we share our knowledge and experience as we work with you to reveal useful paths in your desired direction.


We are purposeful about what we do. Our actions are guided by design principles and enabled with design sensibilities like empathy, creativity, curiosity and optimism.


Our people

Helen PalmerHelen Palmer MIMS, BSc (Psychology)
Learning Facilitator and Learning Designer

“Think of me like a Swiss Army knife. I’m what you need when you head into new territory.”

Helen’s learning facilitation and development kit comes with expertise in leadership, change management, business analysis, design and strategic thinking. These are mixed with practical experience to design and develop great learning experiences for teams.

Her infectious energy, humour and a dash of whimsy enrich the experience, and help to cut to core issues and inspire people to play to their strengths.

Helen has facilitated learning and change in many enterprises in Australia and New Zealand including Agriculture New Zealand, Ansett Australia, Asian Pacific Building Corporation, Bristol Myers-Squibs, Land Use Victoria, Magistrates Court of Victoria, Monash University, Oxford University Press, Victorian Building Commission, and Defense Science and Technology Group.

She is former Global Board Member (Thought Leadership Portfolio) of the Change Management Institute and achieved their Accredited Change Manager – Master status.


Robert Heslan, Business ManagerRobert Heslan 
Business Manager

“I take care of many of the back-end aspects of the business, and act as a sounding board for ideas from the team. “

An experienced business administrator and ICT manager, Robert has worked for over 30 years in auditing, financial management, business intelligence, ICT management and information systems.

Robert takes a holistic approach to operating a business, and is known for his pragmatic approach to developing and implementing business systems. He has the in-depth technical knowledge that is vital for solving functional problems, and the critical thinking necessary to align improvements with strategic objectives.



When we need additional expertise, we draw on a network of people who share Questo’s values.