Explore and apply knowledge on Hope-Trust-Compassion-Stability Factors
With our human-centred design orientation, we use four Key Factors to guide and shape decisions about individual and team experiences. Here is a collection of resources on these Key Factors.
Four Key Factors: Hope, Trust, Compassion, Stability
Cartooon illustrations by Simon Kneebone
Introduction to the Key Factors
A short video explaining the Key Factors from the perspective as being The Heart of Change Management.
Other Resources
- Explanation about the Key Factors (for a change mgmt context) An article about a human lens for change management and explaining the four Key Factors as the human lens. [Note: This article was the basis for the script of the video above.]
- Conversational Activity on Affecting the Key Factors Instructions for a few variations of an activity utilising Key Factor cards, and optionally Questo’s Change Design Principles, to shape individual and team experiences of changing.
- Poster of Key Factors A visual reminder of the four Key Factors in designing human experiences.
- Set of four Key Factor Cards is available to purchase.
We can help you with one-to-one or team conversations based on the Key Factors concept. In our experience, powerful insights can emerge to guide you in decisions to make and directions to take. Contact us to explore further.
The factors of Hope, Trust, Compassion and Stability originate from GALLUP’s research on What Followers want from Leaders, as described in Rath, Tom, & Conchie, Barry. (2008). Strengths Based Leadership: Great Leaders, Teams, and Why People Follow: Gallup Press.